"Seized My Car's Engine During a Routine Service"

A review of Woodbridge Tyre & Exhaust by Anonymous written on Sunday 12th of March 2023

I took my 9 year old car to Woodbridge Tyres & Exhaust for a routine annual service, having had no prior issues with my vehicle. I was phoned later that day to inform me that, "Something had happened," to my car during the service which had resulted in the engine completely seizing, though I could obtain no further details as to what exactly had happened to cause this. I was then told that my car would require a new engine to be fitted and that this would be entirely at the garage's expense, though they refused to give me this in writing until I had spoken to their insurance company. After finally hearing from the garage's insurance company, I was then told that my car was not worth the cost of repair and so would be written off, and that it was now, "Out of the garage's hands," seeing as they had made an insurance claim. After investigating a number of options I was left with no alternative but to take the insurance payout and buy a car as close to what I had, leaving me £500 out of pocket. I am still very angry as to this day I have never been given any explanation as to what mistake was made, which even with my limited knowledge seems quite obvious. I cannot at all recommend Woodbridge Tyres & Exhaust, and I will never be using them or any garage associated with the Hadleigh Tyre Group again..

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